Shipping & Returns
Straightforward delivery and a genuine guarantee. Here's exactly how it works.
Shipping within the United States
- Free shipping on the 90-Day Protocol (3-bottle bundle), all subscription orders, and any order of two or more bottles.
- Single one-time bottle: a flat shipping rate is shown at checkout before you pay.
- Order processing: orders are typically prepared for shipment within 1–2 business days.
- Delivery estimate: standard shipping usually arrives within 3–7 business days after dispatch.
- Tracking: you'll receive a confirmation email with tracking once your order ships.
Subscriptions
Subscription and Family Plan orders ship automatically on the schedule you choose, and you'll receive a reminder before each renewal. You can pause, reschedule, change quantity, or cancel anytime from your account - changes apply to your next order. Subscriptions always include free shipping.
International shipping
At launch, Oclaré ships within the United States. If international shipping becomes available, options and rates will appear at checkout. Any customs duties or import taxes are the responsibility of the recipient.
Our 90-day money-back guarantee
If you're not satisfied with Oclaré Vision Support+, return your unopened bottles within 90 days of your purchase date for a refund of the product price.
How to request a refund
- Email support@visionsupportplus.com with your order number and reason for return. Requests must be initiated within 90 days of your purchase date.
- If approved, we'll send you a Return Merchandise Authorization (RMA) number and return address. Do not ship product without an RMA — unauthorized returns cannot be processed.
- Ship unopened bottles back in original packaging. Return shipping is the customer's responsibility. We recommend a trackable method; items lost in transit without tracking cannot be refunded.
- Once received and inspected, refunds are issued to your original payment method within 5–10 business days.
Conditions
- Unopened bottles only. Only factory-sealed, untampered bottles are eligible. Opened bottles cannot be returned.
- Original packaging. Items must be in original, resalable condition.
- 90-day window. Requests must be submitted within 90 days of purchase. Requests after this window will not be accepted.
- Product price only. Refunds cover the returned product price. Original shipping charges are non-refundable.
- One per household. The guarantee applies to your first order of each product variant. Repeat orders of the same product are not covered.
- Subscriptions. For subscription orders, only unshipped future orders can be cancelled without charge. Bottles already shipped are subject to the same unopened-return conditions above.
Damaged, lost, or incorrect orders
If your order arrives damaged, is missing items, or is incorrect, contact us at support@visionsupportplus.com within 14 days of delivery and we'll make it right with a replacement or refund.
Questions
Email support@visionsupportplus.com or write to us at 400 Rella Boulevard, Montebello, NY 10901 - a real person will help you.